Privacy policy
Last updated: September 1, 2026
ProIV Unlimited (“ProIV,” “we,” “us,” or “our”) operates this website, online store, and related administrative and customer-support services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit proivunlimited.com, create an account, purchase a product or service, request care, communicate with us, or otherwise use the Services.
Shopify hosts our online store and processes information needed to provide the ecommerce portions of the Services. Licensed healthcare professionals, medical groups, pharmacies, laboratories, and other clinical partners may also collect information under their own privacy notices and, when applicable, Notices of Privacy Practices. This Privacy Policy applies to information ProIV handles in its own capacity and does not replace a clinical provider’s or pharmacy’s separate notice.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Identifiers and contact information: name, email address, telephone number, billing and shipping addresses, account identifiers, and similar information.
- Account information: login credentials, preferences, account settings, and records associated with your account.
- Order and transaction information: products and services viewed or purchased, appointment requests, order history, shipping details, discounts, returns, cancellations, and payment status. Payment card information is generally processed by Shopify or another payment processor; we may receive transaction confirmations and limited payment details.
- Health and wellness information: information you choose to provide in connection with care coordination, medical-clearance requests, consultations, prescriptions, laboratory services, allergies, symptoms, treatment preferences, or communications with a provider. Clinical partners may collect additional information directly.
- Communications: messages, emails, text messages, form submissions, customer-support inquiries, reviews, and other information you provide when contacting us.
- Device and usage information: IP address, browser and device identifiers, cookie identifiers, pages viewed, links clicked, referring pages, approximate location derived from IP address, and interaction information.
- Inferences and preferences: information inferred from your purchases, browsing activity, and interactions with the Services, such as likely interests or communication preferences.
Sources of Personal Information
We may collect personal information directly from you; automatically through cookies and similar technologies; from Shopify and other service providers; and from healthcare professionals, medical groups, pharmacies, laboratories, shipping carriers, payment processors, marketing partners, and other parties involved in providing a product or service you request.
How We Use Personal Information
We may use personal information to:
- operate, maintain, personalize, and improve the Services;
- create and manage accounts, authenticate users, and maintain security;
- process payments, purchases, shipping, memberships, and other transactions;
- coordinate appointment requests, medical clearance, prescriptions, laboratory services, pharmacy fulfillment, and communications with licensed professionals or other service partners;
- respond to questions and provide customer support;
- send transactional messages and, where permitted, promotional communications;
- measure performance, understand use of the Services, and improve our offerings;
- detect fraud, abuse, security incidents, and other harmful activity;
- comply with law, legal process, professional obligations, and contractual requirements; and
- establish, exercise, or defend legal claims.
How We Disclose Personal Information
We may disclose personal information as reasonably necessary to the following categories of recipients:
- Shopify and ecommerce providers that host the store, support customer accounts, and process store activity;
- Payment processors, technology vendors, analytics providers, communications providers, and customer-support vendors;
- Licensed healthcare professionals, medical groups, pharmacies, laboratories, and care-coordination partners involved in evaluating or fulfilling a request;
- Shipping carriers and fulfillment providers that deliver eligible products;
- Advertising and marketing partners that help measure campaigns or deliver interest-based advertising, subject to applicable law and your choices;
- Professional advisers, government authorities, or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
- Parties to a business transaction such as a merger, financing, acquisition, reorganization, or sale of assets.
We do not knowingly sell personal information for money. Certain uses of cookies or disclosure of online identifiers for cross-context behavioral advertising may be considered “selling,” “sharing,” or “targeted advertising” under some state privacy laws.
Cookies, Analytics, and Targeted Advertising
We and our service providers use cookies, pixels, local storage, and similar technologies to keep the site functioning, remember preferences, understand site use, prevent fraud, and support advertising. You can manage certain choices through your browser or device settings and through our Your Privacy Choices page.
Where required by law, we honor applicable opt-out preference signals, including Global Privacy Control, for the browser or device sending the signal. A browser-level choice may not apply to another browser, device, or account unless the signal can be associated with that account.
Relationship With Shopify
Information submitted through the store is transmitted to and processed by Shopify and its service providers. Shopify may use information from your interactions with this and other Shopify stores to provide, protect, and improve its services and certain enhanced features. For more information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Health Information
Information you provide for care coordination or medical clearance may be sensitive. We use and disclose it only as reasonably necessary to respond to your request, coordinate with the relevant licensed professional or service partner, comply with law, protect safety, or as otherwise authorized by you. Information maintained by a covered healthcare provider, medical group, pharmacy, or laboratory may be subject to HIPAA or other health-privacy laws and that party’s separate privacy notice.
Do not use ordinary email, text message, or the general contact form to send information you consider highly sensitive unless specifically instructed to do so through an approved secure channel.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, maintain transaction and care-coordination records, comply with legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and applicable requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children and Minors
The online store and account features are not directed to children. We do not knowingly collect personal information from children under 13. Services for a minor, when legally permitted, require involvement of a parent or legal guardian and approval by the treating licensed professional. If you believe a child provided personal information without appropriate authorization, contact us so we can review the request.
Your Privacy Rights
Depending on your state of residence and subject to legal exceptions, you may have the right to request access to or a copy of personal information; request correction or deletion; obtain information about categories of information collected, used, or disclosed; opt out of sale, sharing, or targeted advertising; limit certain uses of sensitive personal information where applicable; and appeal a denied request. You also have the right not to receive discriminatory treatment for exercising applicable privacy rights.
To exercise a privacy right, email office@proivunlimited.com, call or text (714) 655-0322, or use Your Privacy Choices. We may need to verify your identity and request details before responding. An authorized agent may submit a request where permitted, but we may require proof of authorization and direct verification with you.
You may unsubscribe from promotional emails using the link in the message. Even after opting out of marketing, you may continue to receive non-promotional communications about orders, accounts, appointments, safety, or legal matters.
Third-Party Links and International Processing
The Services may link to third-party websites or platforms. Their privacy practices are governed by their own policies. Service providers may process information in jurisdictions outside your state or country, subject to applicable safeguards and legal requirements.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, Services, or legal obligations. The revised version will be posted here with a new “Last updated” date. Additional notice will be provided when required by law.
Contact Us
For privacy questions or requests, contact ProIV Unlimited at office@proivunlimited.com or call or text (714) 655-0322.