Last updated: September 1, 2026

ProIV Unlimited offers shipping for eligible products to U.S. delivery addresses where the product may lawfully be sold, prescribed when applicable, dispensed, and delivered. We do not offer international shipping.

Eligibility and Geographic Restrictions

Eligible non-prescription products may be shipped nationwide within the United States, subject to carrier availability and product restrictions. Prescription-based products are shipped only after medical approval and issuance of a valid prescription and only through professionals or pharmacies licensed and authorized for the destination state. Some products may therefore be unavailable in certain states.

In-person IV therapy and subcutaneous or intramuscular vitamin-injection services are limited to Orange County, California. Customers in the local service area may be directed to concierge or local fulfillment when appropriate.

Shipping Methods and Rates

Carrier-calculated UPS or FedEx 2-Day and overnight options may be offered, depending on the product, destination, fulfillment source, temperature-control requirements, and carrier availability. Available methods and charges are displayed during checkout or communicated before payment when fulfillment occurs through a clinical or pharmacy workflow.

Selecting an expedited carrier service affects transit time after the order is released to the carrier; it does not shorten medical review, prescription, pharmacy, or order-processing time.

Processing Time

Processing begins only after required payment, identity or address verification, medical clearance, prescription approval, and pharmacy or fulfillment acceptance are complete. Processing and delivery dates are estimates, not guarantees. Weekends, holidays, weather, inventory, clinical review, pharmacy processing, carrier disruptions, and legal restrictions may affect timing.

Temperature-Sensitive Products

Products requiring temperature control are packaged by the responsible pharmacy or fulfiller using appropriate temperature-control materials. Track the shipment, arrange prompt receipt, and follow the storage instructions supplied with the product. If a package is damaged, significantly delayed, warm when it should be cold, or otherwise appears compromised, do not use the product until you receive instructions from ProIV Unlimited, the dispensing pharmacy, or the responsible licensed professional.

Shipping Address and Delivery

You are responsible for providing a complete and accurate delivery address, telephone number, and any access information before fulfillment. Contact us immediately if an address must be corrected. An address cannot always be changed after pharmacy processing or carrier pickup. We are not responsible for delays or failed delivery caused by inaccurate information, refusal, lack of access, or failure to retrieve a delivered package promptly.

Certain products or expedited methods may not be available for P.O. boxes, military addresses, Alaska, Hawaii, or other locations with limited carrier service. Any available restriction will be disclosed before fulfillment when practicable.

Lost, Damaged, Delayed, or Incorrect Shipments

Contact us as soon as possible if tracking shows a shipment as lost, if a shipment arrives damaged or incorrect, or if a delay may have affected product integrity. Include the order number and photographs of the package, shipping label, and affected item. We will coordinate review with the carrier, pharmacy, or fulfillment partner. Remedies are governed by applicable law, carrier or fulfiller requirements, and our Refund Policy.

Contact

For shipping questions, email office@proivunlimited.com or call or text (714) 655-0322.