Refund policy

Last updated: September 1, 2026

This Refund Policy applies to purchases made through ProIV Unlimited. Except where required by law or expressly stated in writing at the time of purchase, all sales are final.

Services, Appointments, and Medical-Clearance Fees

Fees for completed services are non-refundable. Appointment, concierge travel, consultation, medical-clearance, annual good-faith examination, laboratory, and similar fees are non-refundable once the appointment is reserved, the evaluation has begun, a provider has been made available, or the related cost has been incurred. Any cancellation or no-show terms displayed when booking also apply.

Payment for a consultation or medical-clearance evaluation does not guarantee that a licensed professional will approve a treatment or issue a prescription. A clinical decision not to approve treatment does not by itself create a right to a refund for an evaluation that was performed.

Prescription, Temperature-Sensitive, and Personal-Use Products

For safety and regulatory reasons, prescription products, injectable products, temperature-sensitive items, supplements, and other personal-use products cannot be returned, exchanged, or restocked after they have been dispensed, shipped, delivered, opened, or transferred to the customer.

If an order has not entered clinical review, pharmacy processing, fulfillment, or shipment, contact us immediately. We will review whether cancellation remains possible, but cancellation is not guaranteed once processing has begun.

Memberships and Subscriptions

Membership or subscription cancellation applies to future renewals. Unless different terms were disclosed at enrollment, cancellation must be submitted at least 48 hours before the next renewal to avoid the next charge. We do not provide partial-period refunds, credits for unused benefits, or refunds of a renewal already processed, except where required by law or where the enrollment terms expressly provide otherwise.

Damaged, Incorrect, or Missing Shipments

If a shipment arrives damaged, contains the wrong item, appears temperature-compromised, or is missing an item, do not use the affected product. Contact us as soon as possible with the order number, a description of the issue, and clear photographs of the package, label, and affected item. We will review the circumstances with the carrier, pharmacy, or fulfillment partner and provide the remedy required by applicable law or the responsible fulfiller’s policy.

Billing Errors

Contact us promptly if you believe a charge was duplicated or unauthorized. Approved reversals will be returned to the original payment method when practicable. Bank processing times may vary.

Contact

For a refund, cancellation, or order review, email office@proivunlimited.com or call or text (714) 655-0322. Include your name, order number, and a brief explanation of the request.