Terms of service
Last updated: September 1, 2026
These Terms of Service (“Terms”) govern your access to and use of the ProIV Unlimited website, online store, customer account features, appointment-request tools, and related administrative services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and the policies linked from them. If you do not agree, do not use the Services.
IMPORTANT: THESE TERMS INCLUDE AN INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER. PLEASE REVIEW THE DISPUTE RESOLUTION SECTION BELOW.
Medical emergency: The Services are not for emergencies. Call 911 or seek immediate in-person medical care if you believe you have an emergency.
1. ProIV Unlimited and Clinical Services
ProIV Unlimited operates the website and provides ecommerce, scheduling, payment, customer-support, and care-coordination functions. Clinical services made available through the Services are delivered by licensed healthcare professionals and professional entities identified in the applicable intake, consent, telehealth, or treatment materials. A provider-patient relationship, if any, is established only with the treating professional or professional entity and is not created merely by visiting the website or creating an account.
ProIV Unlimited does not control a licensed professional’s independent clinical judgment. Diagnosis, treatment decisions, prescriptions, medical advice, and clinical eligibility determinations are made solely by the responsible licensed professional.
2. Service Area and Availability
In-person IV therapy and subcutaneous or intramuscular vitamin-injection services are offered within Orange County, California, subject to clinician availability and applicable law. Eligible products may be shipped to U.S. addresses where sale and fulfillment are permitted. Prescription-based products require medical approval and a valid prescription and may be dispensed or shipped only by appropriately licensed professionals or pharmacies in jurisdictions where they are authorized to do so.
We may limit, suspend, or decline a product or service based on location, age, medical eligibility, safety, supply, legal restrictions, provider availability, or pharmacy requirements. Display of a product or service does not guarantee eligibility, prescription, fulfillment, or a particular outcome.
3. Medical Information and No Emergency Use
Website content is for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Do not disregard or delay professional advice because of website content. You agree to provide accurate and complete information to the relevant licensed professional and to follow the professional’s instructions.
A licensed professional may require a consultation, annual good-faith examination, laboratory testing, identification, consent forms, or additional information before authorizing care. Payment for an evaluation does not guarantee that a treatment or prescription will be approved.
4. Eligibility
You must be at least 18 years old and legally capable of entering a contract to create an account or purchase through the Services. Services for a minor may be available only when permitted by law, requested or approved by a parent or legal guardian, and accepted by the treating licensed professional. You may not use the Services on behalf of another person without legal authority and that person’s authorization.
5. Accounts and Security
You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Information submitted through an account must be accurate, current, and complete. Notify us promptly at office@proivunlimited.com if you suspect unauthorized access. We may require identity verification, suspend access, or cancel transactions when reasonably necessary to protect users or the Services.
6. Telehealth and Electronic Communications
When telehealth is offered, separate clinical consent may be required. Telehealth has benefits and limitations, including possible technology failures and limits on a professional’s ability to perform a physical examination. The treating professional will determine whether telehealth is appropriate.
You consent to receive transactional communications concerning your account, orders, appointments, medical-clearance workflow, safety, and policy updates by email, telephone, or text using the contact information you provide. Message and data rates may apply. Marketing communications are subject to applicable consent requirements and opt-out rights.
7. Cash-Pay Services, Prices, and Payment
Unless expressly stated otherwise, products and services are cash-pay and are not billed to commercial insurance, Medicare, or Medicaid. You are responsible for all displayed charges, including applicable consultation, treatment, travel, delivery, shipping, membership, laboratory, pharmacy, tax, or other fees disclosed before purchase.
You authorize ProIV Unlimited and its payment processors to charge the payment method you provide for authorized purchases and recurring charges. Prices and availability may change prospectively. We may correct pricing or description errors and cancel or decline an affected transaction before fulfillment, with any required payment reversal.
8. Memberships and Subscriptions
If an auto-renewing membership or subscription is offered, the price, billing interval, included benefits, minimum commitment if any, and cancellation method will be disclosed at enrollment. By enrolling, you authorize recurring charges until cancellation. Unless different terms are shown at enrollment, submit cancellation at least 48 hours before the next renewal to avoid the next charge. Cancellation applies to future renewals and does not create a partial-period refund unless required by law.
9. Orders, Prescriptions, Laboratories, and Fulfillment
Certain products require consultation and approval by a licensed professional. Prescriptions, laboratory services, and some fulfillment services may be provided by independent pharmacies, laboratories, medical groups, or other partners. Those parties may impose separate consent, privacy, dispensing, shipping, and service terms.
An order confirmation is not a guarantee of medical approval or fulfillment. We may cancel, hold, or adjust an order when required for safety, verification, compliance, availability, or fraud prevention. You are responsible for providing an accurate delivery address and promptly following storage and use instructions.
10. Refunds and Shipping
Purchases are subject to our Refund Policy and Shipping Policy, which are incorporated into these Terms. Certain medical, prescription, temperature-sensitive, perishable, customized, consultation, and completed service purchases are non-returnable and non-refundable except where required by law.
11. Privacy
Our collection and use of personal information are described in the Privacy Policy. Information handled by a treating professional, medical group, pharmacy, or laboratory may also be governed by that party’s separate privacy notice or Notice of Privacy Practices.
12. Acceptable Use
You may not use the Services to violate law; impersonate another person; provide false or misleading information; obtain products for unauthorized resale or transfer; interfere with security or operation; introduce malicious code; scrape or copy content through automated means without permission; harass others; or engage in fraudulent, abusive, unsafe, or harmful conduct.
13. Intellectual Property
The Services and their content, branding, logos, designs, text, graphics, and software are owned by or licensed to ProIV Unlimited and are protected by applicable intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable license to use the Services for lawful personal use. No other rights are granted.
14. Third-Party Services and Links
The Services may rely on or link to Shopify, payment processors, carriers, healthcare professionals, pharmacies, laboratories, telehealth platforms, and other third parties. Their services and content are governed by their own terms. ProIV Unlimited is not responsible for a third party’s independent acts or omissions, except to the extent responsibility cannot lawfully be excluded.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the website and non-clinical administrative Services are provided “as is” and “as available.” We do not warrant uninterrupted availability, error-free operation, or particular wellness, commercial, or other results. Clinical services remain subject to applicable professional standards and non-waivable legal duties; nothing in these Terms disclaims a duty that cannot lawfully be disclaimed.
16. Limitation of Liability
To the fullest extent permitted by law, ProIV Unlimited will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Services. ProIV Unlimited’s aggregate liability for claims arising from the Services will not exceed the greater of the amount you paid through the Services during the 12 months preceding the event giving rise to the claim or $1,000. These limits do not apply to liability that cannot legally be limited or excluded.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless ProIV Unlimited and its affiliates, personnel, and service partners from third-party claims, losses, and reasonable costs arising from your unlawful misuse of the Services, your material breach of these Terms, or information you submit without authorization.
18. Suspension and Termination
We may suspend or terminate access when reasonably necessary to address a violation, fraud, safety concern, legal requirement, or threat to the Services or another person. Provisions that by their nature should survive termination will remain effective.
19. Dispute Resolution, Arbitration, and Class-Action Waiver
Before starting arbitration, the party raising a dispute must send written notice describing the claim and requested relief and allow 30 days for informal resolution. Notices to ProIV Unlimited may be sent to office@proivunlimited.com.
Except for an eligible individual claim in small-claims court or a request for temporary injunctive relief, any dispute arising from these Terms or the Services will be resolved by binding arbitration on an individual basis administered by the American Arbitration Association under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this section. Unless applicable rules or law require otherwise, proceedings may occur remotely or in Orange County, California.
You and ProIV Unlimited waive the right to a jury trial and agree that claims may be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. If applicable law makes a portion of this section unenforceable for a particular claim, that portion will be severed only as necessary and the remainder will continue to apply.
You may opt out of arbitration by emailing office@proivunlimited.com within 30 days after first accepting these Terms. Your notice must include your name, the email or telephone number associated with your account, and a clear statement that you opt out of arbitration.
20. Governing Law
California law governs these Terms, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration section. Any dispute not subject to arbitration will be brought in a court of competent jurisdiction serving Orange County, California, unless applicable law requires another forum.
21. Changes to the Services or Terms
We may update the Services and these Terms prospectively. The revised Terms will be posted with a new “Last updated” date, and additional notice will be provided when required. Continued use after the effective date constitutes acceptance to the extent permitted by law.
22. Miscellaneous
These Terms, together with incorporated policies and any service-specific disclosures or consents, constitute the agreement governing your use of the Services. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our consent; we may assign these Terms in connection with a business transfer or as otherwise permitted by law.
23. Contact
Questions about these Terms may be sent to office@proivunlimited.com or by calling or texting (714) 655-0322.